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Anatomically, Wikipedia, the free encyclopedia, says: In anatomy, ones blind spot is the region of the retina where the optic nerve and blood vessels pass through to connect to the back of the eye. Since there are no light receptors there, a part of the field of vision is not perceived. The brain fills in the gaps with surrounding detail and with information from the other eye, so the blind spot is not normally perceived. As humans (and executives!), we have blind spots in our lives and businesses as well, and these blind spots cause all sorts of trouble. A senior manager brought us in to work with her team. Her vision was a high-performing team that was efficient and happy. What she had was a group of people fighting, missed deadlines, and employee turnover. And each saw themselves as a victim of somebody elses misbehavior. As a first step, we gave her team leadership assessments which showed their strengths, weaknesses, and communication styles, then helped her team see their blind spots. One person in particular, Jim, caused a great deal of dissention because he had his own way of doing things and was unable to see (or accept) there were also other ways to accomplish the task. By forcing his style on others, instead of working together, the team members became sullen and frustrated. After we did some exercises to clarify the team blind spots and prove the power of hearing and validating everyones ideas, her team started working together. Lets take this idea away from the workplace. In an orchestra, one person playing slightly out of tempo can destroy the beauty of the music. When everyone plays at the same tempo and plays the proper notes, beautiful music is created. A blind spot in this case is when the off-tempo person believes they are right and refuses to follow the conductor. Sometimes the answer is to work directly with the individual; sometimes they have to be removed. So how do you know where your blind spots are? Blind spots arent bad--they simply exist. Once you find your blind spot, you can put a mirror (process) in place to make sure it doesnt cause you further trouble. The following is a list of typical blind spots (youll probably want to add others from your own experience.) As you think about each item, ask yourself, How does this cause me grief? How does this get in my way or slow me down? Not listening to another persons complete statement and jumping to conclusions about what they were going to say. Looking at a situation and immediately judging it as right or wrong before getting all the facts (Judgments create a blind spot - automatically!) Impatience with people who like to talk or talk too much Frustration with people who are less conscientious, systematic, conservative and task-oriented than you Tolerations...which are the little things that cause momentary irritation you are meaning to fix. For example, a broken chair, messy desk, chronically losing keys, etc.) Rushing those who have a more patient approach Looking at your own needs and not asking others about theirs Quickly labeling situations or people Putting up walls against feedback (especially negative feedback) Understanding yourself, the way you think and react under pressure, is crucial to getting an accurate idea of your blind spots. Start by asking these questions: What is my behavior style and how do I handle problems, people, pace, and procedures? How does my behavior style work or not work with my teams styles? What are my values and how am I motivated? What comments and feedback do I hear from others? What do I do with it? What feedback am I ignoring? |
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