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Complaining and apologizing
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广告招租，e-mail:yesize@hotmail.com When you complain in English you have to be careful to be polite. In a shop You’re in a shop and the assistant gives you the wrong change. "Excuse me, I think you’ve given me the wrong change" or "Sorry, I think this change is wrong. I gave you $20, not $10." In a hotel "Excuse me, but there’s a problem with the heating in my room." "Sorry to bother you, but I think there’s something wrong with the air-conditioning." "I’m afraid I have to make a complaint. Some money has gone missing from my hotel room." "I’m afraid I have a real problem with my room - the bed hasn’t been made." When people apologize, they normally say "sorry" and offer to put the situation right. "Excuse me, but there’s a problem with the heating" (could be followed by) "I’m sorry - I’ll get someone to check it for you." or "Sorry to hear that - I’ll send someone up."
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