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办公室礼仪：如何致歉
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广告招租，e-mail:yesize@hotmail.com Part One Lily：I owe you an apology, Mr. Steven. Steven：What do you mean, Lily? Lily：I’m terribly sorry about the appointment last Thursday. I hope you’ll excuse me. Steven：Forget it. I’d have done exactly as you did if I had been in your situation. Lily：That’s very kind of you to say so. Part two Eva：Sorry to be late. I was caught up in a traffic jam. Am I the last guest to arrive? John：Yes, VIPs always are. So it’s quite all right. And you’re a very important person at this party. Eva：Oh, please don’t! John：I was just kidding. We’ve been expecting you all this time! Part Three Annie：Sorry to have kept you waiting, Eva. I was answering an overseas call. Eva：It’s alright. You must be a very busy general manager. Annie：Well, I hope you weren’t bored while I was on the phone. Eva：No. I was reading this new brochure of yours, you see. I’m very much interested in your new product.
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