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What are three types of effective listening?
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广告招租，e-mail:yesize@hotmail.com 1. Paraphrasing To paraphrase, one simply rewords what another individual has said. For example, the speaker might say, ``She was foolish to quit her job. ’’ The listener might respond, ``I hear you saying that you believe she shouldn’t have quit.’’ What has occurred is paraphrasing where the listener has clarified what the speaker has said. Paraphrase - Restating what another person has said in your own words. Example: Speaker: It just wasn’t the right thing for him to do Listener: You believe he shouldn’t have done that. 2. Open questions An open question explores a person’s statement without requiring a simple ``yes’’ or ``no’’ answer. The basic difference between an open question and a closed question is what they provide the person being asked. When you are asked an open question it helps you think more about an issue. A closed question will not do that. It may force you to answer before you are ready, or require a ``yes’’ or ``no’’ answer that doesn’t allow more thinking about the issue. Closed questions close the door on further thought, while open questions open the door. For example, the speaker might say, ``I don’t like my job.’’ The listener might respond, ``What about your job don’t you like?’’ or, ``Tell me more about your feelings regarding your job.’’ Open Question - A question that helps a person explore their feelings (rather than forcing a ``yes,’’ ``no,’’ or other certain answer). Example: Speaker: I didn’t like that show. Listener: What didn’t you like about it? 3. Feeling Reflection. Feeling reflection is a response in which you express a feeling or emotion you have experienced in reference to a particular statement. For example, the speaker might say, ``I get sick of working so much overtime!’’ The listener might respond, ``I hear you feeling angry and resentful at being asked to work so much overtime.’’ Feeling reflections are perhaps the most difficult active listening responses to make. Not only do you actively listen to what is being said but also you actively listen for what is being felt. When you make a feeling reflection, you are reflecting back what you hear of another’s feelings. It is similar to paraphrasing; however, you repeat what you heard them feeling instead of what you heard them saying. To understand what individuals are feeling, you must listen to their words, to their tone of voice, and watch their body signals. By observing all three you can begin to guess their feelings. Feeling Reflection - your perception of the speaker’s feelings based on words, tone, and body language. Example: Speaker: I can’t stand to be kept waiting! Listener: Your pacing the floor and your tone of voice tells me that you feel this an abuse of your time.
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